Return & Exchange Policy

Any product purchased from the Arfah Khawaja e-store cannot be exchanged or returned under normal circumstances. In the rare scenario where a faulty, damaged or incomplete ready-to-wear item is delivered, you may always contact us, within 24 hours of receiving your order, we will facilitate you with an Online Store Credit option or refund the amount, once the article is received back at our warehouse and checked by our Quality Assurance team. Upon approval of the refund request, please be advised that the refund will be processed within a span of 21 working days. Please note that no customer request will be entertained after 24 hours of receipt of the order by the customer.

Please contact us by emailing at info@arfahkhawaja.com. Once received, the team will get back to you within 48 hours.

ORDER CANCELLATION

Please note that your order can only be cancelled within 24 hours of purchase. There will be cancellation charges i.e. 5% of the paid amount and the rest of the amount will be credited to the original method of payment. After 24 hours no refunds are offered.

ONLINE STORE CREDIT

Online Store Credit is created by the customer care team which is used to shop anything of the same value from the e-store. It is of the same value of the product that is being returned minus the shipping cost.

Online Store Credit is valid for 30 days after its generation.

MADE TO ORDER / CUSTOM STITCHED OUTFITS

Please note that Made to Order/Custom stitched outfits cannot be returned / exchanged / refunded.

SALE ARTICLES

Articles purchased from Sale cannot be returned / exchanged / refunded.